What if ebay item is broken

Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. We can bypass any company's customer service , draft a refund demand letter, or initiate a chargeback process in your stead.

Our app can also digest the company's return policy and help you send the faulty product back. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. It doesn't matter whether you bought a package for an incarcerated loved one , expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on it—we'll help you make the most of the situation.

Our app can get your gift card cash back, file an insurance claim , and connect you with the loved one in jail. Log into your eBay account and click on "My eBay" at the top right corner of the screen. On the next screen, type in a note about why you want to return it and select a reason from the dropdown menu.

Now you have to wait until the seller decides whether or not to accept your return request. If they don't but you think you deserve a refund due to the condition of the item bought, you can contact eBay and request help with the return if it's within 30 days of your purchase. For you. World globe An icon of the world globe, indicating different international options.

Get the Insider App. Click here to learn more. Measure ad performance. Select basic ads. Create a personalised ads profile. Select personalised ads. Apply market research to generate audience insights. Measure content performance. Develop and improve products. This maintains proof you returned the item to the seller which ensures your refund. Learn more about return shipping for buyers. Can I return an item if my account is suspended?

Can I return more than one item from my order? Depending on the listing, you can return one item or multiple items. Here are your options:. If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back. Skip to main content. Enter the key words you want to ask for help.

A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results. To improve your help experience, please sign in to your account. How to return an item from your Purchase history Find the item in your Purchase history - opens in new window or tab and select Return this item.

Select your reason for the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.

Select Send. Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. When the seller replies, we'll send you an email with details of the next steps. Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include the original shipping cost.

Cancel a return request Go to your Purchase history - opens in new window or tab and find the item. Select See request details in the More actions dropdown menu.